Antivirus Tip: Using the keyboard shortcut – Ctrl+Alt+Del – and googling the processes running can help you determine which are normal and which are viruses.

Antivirus Tip: Phishing is when criminals try to get your personal details, credit card info or passwords via fraudulent emails or SMSes. Always double-check.

Antivirus Tip: Before you call for help, try to find it out if your problem is internet, network or device-specific. Researching problems helps in the long run.

Antivirus Tip: Keep a list of at least five people you know who can help you if your computer starts doing something you know isn’t normal.

Antivirus Tip: If children use your PC, disable certain internet functions or limit their time on the device. Teach them how to avoid unsafe websites, too.

Antivirus Tip: Make friends with people who work with computers and know how to set up networks. They typically have the knowledge to help with malware.

Antivirus Tip: One way to tell if a site is phishing is if it uses a regular e-mail extension like gmail.com, rather than a company-related email address.

Antivirus Tip: Be proactive about IT security, and constantly read up about new updates and the latest in tech news to be aware of recent developments.

Antivirus Tip: Do not use the same password for multiple accounts. Use long, varied passwords, and a different one per account.

Antivirus Tip: Change your passwords and do it often. Depending on how important they are, they need to change either every six months or every month.